CREATIVEMOVES WIN |
problem-
solving
& decision-
making
Correct decision results from correct problem analysis. Learn the systematic approach to solving problems and making decisions.
OBJECTIVES: This program aims to help participants gain a working knowledge on how to do an organized and systematic approach to solve problems and make decisions, so that the best action can be obtained. SPECIFIC OBJECTIVES: At the end of the program the participants should have practiced how to: recognize, analyze and simplify complex situations before taking an action prioritize concerns according to immediacy, importance and impact determine the best course of action to take in problem situations ensure the successful implementation of decisions PROGRAM OUTLINE I. SITUATION ANALYSIS A. Classifying Concerns B. Prioritizing Concerns II. SOLVING PROBLEMS RELATED TO PERFORMANCE A. Possible Cause/s of Performance Discrepancy B. Ways of Addressing the Skills Deficiency C. Ways of addressing consequences of performing D. Ways of addressing conditions III. SOLVING COMPLEX PROBLEMS A. Problem-Solving Tool #1 : Is/Is Not (Deductive method) B. Problem-Solving Tool #2 : Fishbone Analysis (Ishikawa) C. Problem-Solving Tool #4 : Pareto Diagram (80-20 Rule) |
IV. MAKING SURE-FIRE DECISIONS
A. Decision-Making Tool #1: Criteria Matrix B. Decision-Making Tool #2: Impact and Changeability V. ENSURING SUCCESS OF IMPLEMENTATION OF A DECISION A. Implementation Tool #1 Action Planning B. Implementation Tool #2 Potential Problem Analysis Program Length : 2 whole days Target Participants : Managers, Supervisors, Team Leaders Methodology : Big and Small Group Discussion, Case Studies, Skills Practice Structured Learning Exercises, Training Games, Participative Lecturettes Tel: 9564953 Mobile: 09274099436 email: [email protected] |